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Looking for help? No Problem! We are always happy to help you with any questions relating to the gaming in the BOSS Casino! Here are the answers to the most frequently asked questions from players. In case the information below does not provide you with the information of your interest, and you feel that you need additional assistance, please contact our 24/7 online chat support service.

Personal registration in the BOSS Casino is a must in order to start the gaming for real money. After registration we will send all the important information and messages about special promotions and new games to your specified email address (with your authorization).

Yes, the registration is totally free. You can play in our casino for fun in demo mode (without any deposits and real money winnings) or play for real money.

Of course. For introduction purposes, you can play any game for free. Simply press the “Demo” on the icon of the game.

In order to register an account, press the “Register” button in the upper part on the main page, feel out the registration form opened in a new window, accept “Terms & Conditions” and “Privacy Policy”, then click on the button Create.

To change your first name/last name, address, email, phone number please contact our support. To make changes in your profile, we need to confirm your identity.

You can change your password anytime. Login to your personal account in BOSS Casino, go to Your Profile and choose Change Password. Then enter your old password, new password and confirm new password.

No, you cannot change your username in BOSS Casino as we can identify your personal account by your username among all other our players.

Simply use “Forgot password” option in the login page. Enter your username or email, after this you will receive an email with the link to recover the password. Once you receive this email, you need to follow the link inside and a new window will open where you need to enter your new password and confirm it.

Your account can be blocked for few reasons. Most probably you tried to login with a wrong credentials, you made at least 3 unsuccessful login attempts in a row or even requested to temporary block your account by using “Self excluding” option. To identify your account we will need some of your documents as a confirmation. Please contact our support and we will help you to unblock your account.

There can be few reasons for that:

  • During the registration of your account you refused to receive any emails from us;
  • Check your junk/spam folder and mark our emails as not spam. After these actions all emails from BOSS Casino will appear in your main inbox folder of your email and you will not miss any promotions and news from us.

In order to subscribe or unsubscribe from our promotional and news emails, please contact our support in chat, email or phone and we will gladly assist you with this.

In order to change the currency of your account, please contact our support in chat, email or phone and we will gladly assist you with this.

Bonus is a free money which can be provided to our players in different forms, conditions and restrictions. Usually bonuses have wagering/playthrough, and in some cases they can have a max cashout.

In BOSS Casino we have match bonuses (bonus on deposit), free chips, cashbacks, bonus “Refer a friend” and comp points.

Wagering/playthrough is a total amount of bets that player needs to finish in order to convert the bonus money into real money and withdraw it. Wagering/playthrough is specified in the bonus restrictions (you can find this info in the tab “Active bonuses”). For example, in case you took a bonus of €200 with wagering x25 times, it means that you will need to make bets of x25 times of the bonus amount, €200 х 25 = €5000. It doesn’t mean that you need to lose this amount, you simply need to place bets on €5000. All placed bets, no matter winning or losing ones, will be deducted from your wagering amount.

Please note that different games or game types contribute differently towards the wagering requirements. Before you start to play with a bonus we advise you to check its Terms and Conditions.

It seems like you have registered your account not through the advertisement link which was offering a free bonus. Please contact our support and we will try to add this bonus manually. We also offer a huge variety of other bonuses – go to “My profile” and enter the tab “Bonuses”.

Match bonus is a bonus which applies to a deposit. The amount of the bonus depends on the amount of the deposit and on the percent of the match bonus itself. For example, you made a deposit of €100 and got a bonus of 300%, €100+300%=€400, where €400 is your playable balance.

Wagering that needs to be finished will be specified in Terms and Conditions of this bonus. For example, in case you have a playable balance of €400 with wagering x25 times, so it means that you need to finish the wagering x25 times of the playable balance, €400 x 25 (wagering) = €10000.

It doesn’t mean that you need to lose this amount, you simply need to place bets on €10000. All placed bets, no matter winning or losing ones, will be deducted from your wagering amount.

Please note that different games or game types contribute differently towards the wagering requirements. Before you start to play with a bonus we advise you to check its Terms and Conditions.

Free chip/cashback is an appreciation for playing in our casino and making deposits awarded as a free money in terms of a bonus.

Free chip/cashback has a wagering and a max cashout (x5 times of the amount of a free chip/cashback) restrictions. Player can withdraw winnings from a free chip/cashback after he finishes the wagering but not more than a max cashout of the free chip/cashback amount.

For example, you got a free chip/cashback of €50 with a wagering of x40 times, €50x40=€2000 – this is the total amount of wagering that you need to finish; €50x5=€250 – this is a max cashout amount that can you withdraw after you finish the wagering of this bonus. In case you have a bigger balance than €250, in this case all other winnings will be cleared from your balance after you request the withdrawal.

You can get a free bonus for each brought friend to BOSS Casino. Take a part in this great promotion and invite your friends by reference emails. After the first deposit of your referred friend in our casino, you will be granted with a free bonus. In case you have some additional questions, we are always happy to help you in chat, by email or phone.

Comps points are the additional points that you are receiving for each bet made in BOSS Casino no matter what game you play and the result of these bets. Once you collect a certain amount of comp points (the minimum amount to convert is 100), you can convert them immediately in your account into a real money. Moreover, the higher your VIP level in BOSS Casino, the profitable exchange rate you have.

In order to check all deposit methods available in your country, please login to your account, go to “Deposit” tab which is located at the top of the page, and there you will see all the deposit methods which are available for you.

You can make a deposit in BOSS Casino at any time. Login into your account and press on the button “Deposit”. You will see the list of different deposit methods and minimum/maximum deposit amounts. Choose one of the deposit methods and finish the deposit. Currently we are offering such deposit methods as: VISA/MasterCard, Maestro, Skrill, Neteller, EPro, PaySafe Card and Bank Transfer.

In BOSS Casino the minimum deposit amount is 10 €/$/1000 RUB; maximum amount is 1000 €/$/ 100000 RUB.

To make a deposit with VISA/MasterCard/Maestro, you need to register your card first. In order to do this, you need to click on the button “To add a new card”. In a new window you need to choose the card type, card number, first and last name (these fields need to be field out in Latin), expiry date of the card and then click on the button Register. After you registered your card in the system, it becomes available in Credit Card deposit method. All you need to do now is simply to choose the card from the list, enter the CVV code of the card and press on the button “Deposit”.

To use a Wire Transfer deposit method, please pay attention to our banking details. Go to “Deposit” page, open the deposit method “Wire Transfer” and there you can check our banking details. Strictly follow the instructions in this menu and don’t forget to specify the reference number (highlighted in red), as by using this reference number will identify to what account we should direct the deposit. In case you forgot to mention the reference number of this transaction, please contact our support and we will assist you. In some countries it is available to make an immediate Internet Bank Wire Transfer. If this option is available in your country, you will see it in the list of available deposit methods.

In order to check all withdrawal methods available in your country, please login to your account, go to “Deposit” tab which is located at the top of the page, Withdrawal page and there you will see all the withdrawal methods which are available for you.

To make a withdrawal in BOSS Casino login to your account, go to “Account” and choose a tab “Withdrawal”. There you will see the list of different payment systems, which you can use for the withdrawal. Currently we offer such withdrawal methods as VISA, Skrill, Neteller and Wire Transfer.

Verification process is a onetime security procedure that our players need to finish in order to identify players as owners of deposits that they make. Our casino totally guarantees the full confidentiality of the provided information from our players.

Here is the list of documents needed to pass the verification process:

  • Colored copy of your identity document (passport, driver license, ID);
  • Colored copy of the card that you used to deposit in BOSS Casino from both sides with full name on it (for your security you can hide all the card number except of the first 6 digits and the last 4 digits of the card, also you can hide the CSC/CVV code on the back of the card);
  • The cleared copy of one utility bill with your full name and full address on it mentioned during the registration in BOSS Casino (it can be the utility bill for the electricity, gas, water, Internet, telephone – must not be older than 2 months and include the name of the company and its logo; all the information in this document needs to be printed including the date).

Usually it takes our finance department up to 3 business days to check and approve your documents.

To pass the verification process of electronic wallets you need to send us a screen shot of your profile page (Moneybookers(Skrill)/Neteller/WebMoney) where it is shown your full name, the number of your wallet and email if possible.

You can send us a digital copy or a quality picture of the document. All files should be in color. We do accept the following document formats such as: JPG, JPEG, PNG, BMP, TIFF, DOC, DOCX and PDF.

You will need to send us an email with documents attached to cashier@bosscasino.eu The size of the attachment should not be bigger than 10 MBs. The verification process can take up to 3 business days. In case you didn’t receive the notification email with the result of the verification process, please contact our support and we will assist you.

Usually it takes up to 2 business days to receive the withdrawal under the condition that a player has successfully passed the verification process and depending what withdrawal method did the player choose.

The minimum withdrawal amount is 20 €/$/2000 RUB; the maximum withdrawal amount is 1000 €/$/100000 RUB.

BOSS Casino has a huge variety of games such as slots, table and card games with Live dealers, video poker and video slots from the leading gaming companies such as: Netent, MicroGaming, 1x2 Gaming, Oryx Gaming, Intervision, Evolution, GameArt and Betsoft. The number of games is constantly growing, so please follow news in the casino and in social networks.

We have a wide range of bet limits to suite all our players. We did our best to set the lowest bet limits, but a minimum and maximum bet is vary depending on the game you play and your VIP status in BOSS Casino.

Simply enter the game, click on the question mark and then on Rules button.

Yes, we do offer the Jackpot games in BOSS Casino. You can easily find jackpot games in Casino tab, there you can find a special menu called “Jackpot Games”.

We are constantly working hard on adding new games to our casino. As soon as we have a new game, we inform our players about it in social networks and placing the game into the menu “New Games” in Casino section.

No. You cannot use somebody else’s card even with the permission of this person. In case you don’t have a personal bank card, please choose a different deposit method.

There can be few reasons for that:

  • You have not sufficient balance on the card, please check the balance;
  • Your card is closed for online/international transactions, please try another card or use another deposit method;
  • You have reached the amount/number of transactions limit per day set on your card, please contact your bank and raise or take off the limits of the card and then try to deposit once again;
  • Your bank is blocking the transactions from your card, please contact the bank and confirm this transactions, then try the deposit once again.

No. Fees can be taken by the payment provider or bank which is responsible for money transfer, you can find this information in the “Deposit” section.

You can find this information in the “Withdrawal” section in “Account”. Usually it takes up to 48 hours to make the withdrawal with Neteller, Skrill, VISA; bank transfer can take up to 3-5 business days upon the condition that we have received and confirmed all the documents needed for the verification procedure.

Most probably the email which is connected to your Skrill account doesn’t match with the email mentioned in your account with BOSS Casino. You should receive the explanation email from Skrill support. Please contact our support for further assistance.

There can be few reasons for that:

  • You have not sufficient balance in your account to request the withdrawal. You can check the minimum withdrawal amounts for different withdrawal methods in the “Withdraw” tab.
  • You have not met the wagering requirements of the bonus in your account. You can check how much of wager is left to convert the bonus into real money in the “ACCOUNT” section under the “PLAYER BONUSES” tab;
  • You didn’t finish the verification procedure;
  • If none of the mentioned above variants is true, please contact our support and we will assist you.

You can cancel your withdrawal only in case it is in pending status, it means that our finance department didn’t start processing it. Go to “Account” section, in “Pending withdrawal” tab you should see the pending withdrawal, in here you can cancel your withdrawal.

No. For the security measures you can make a withdrawal only to your personal bank account. In case the banking information doesn’t match the information stated in your account with BOSS Casino, your withdrawal might be canceled, delayed or even lost. In case of money loss during the withdrawal process, we will do our best to get it back. BOSS Casino is not responsible for withdrawals stated with wrong bank information details.

SWIFT is a standard format of banking identification codes (BIC). Each bank has its own unique SWIFT code. BIC or SWIFT code of the bank or department is mentioned on the bank statement of the online transaction. You can also get this code by referring to the bank.

International Bank Account Number (IBAN) is an internationally agreed system of identifying bank accounts. You also need to get your personal IBAN number for the bank wire money transfer. Usually this code is stated on a bank statement or you can get it through the online banking service. IBAN number starts with a country code, then it goes letters and numbers. Usually the last digits of IBAN is similar with your personal bank account number.

Please contact our support as soon as possible. We will do our best to help you but BOSS Casino is not responsible for withdrawals stated with wrong bank information details.

Customer support of BOSS Casino is available 24/7 and you can contact us by any means mentioned below. Our customer support is always ready to assist you in the shortest time frame.

Chat: press on the button “Support” located at the top of the page or on the right side.

Email: send us a detailed email with questions to support@bosscasino.eu and our support will contact in the shortest time frame to assist you.

Phone: you can reach us by phone number mentioned below:

International: +372-824-68353

You have to be at least 18 years old to become a player at BOSS Casino. Please pay attention that laws regulating gambling differ depending on the country. It is your responsibility to check the country policy and laws about gambling.

No. You can have only one account in BOSS Casino. After the registration of your personal account all your personal information is saved in our casino data base, so that’s why the registration of another account is forbidden. In case of registration of a new account with false information we have the right to close your additional account. Two (or more) people living under the same physical address have the right to have separate accounts, in this case we will need some additional documents of yours.

All your personal information is saved in secret. We never pass the personal information of our players to third parties. All the personal information which is saved in BOSS Casino needed only to identify a player in the casino and for sending withdrawals. The casino news and advertisement can be sent only with a player’s authorization.

We do realize that online safety is a top priority for our players. Each page of our payment systems is secured by 256-bits coding, which means that the confidential information is totally secure and nobody can steal or use it.

Confidentiality is the top priority in our casino. The personal information of the player is stored only in the casino data base and is not disclosed to other parties.

To be sure that our games are secure and random, the independent specialists team has spent a lot of time for detailed testing of the game software. Our casino is constantly and thoroughly being checked by certified specialists. We do believe that this constant checking process and control will let our players to feel safe and secure playing in BOSS Casino.

The world known company Boss Gaming Group N.V. is a certified representative of the gambling industry. BOSS Casino conducts its activity under the leadership of Boss Gaming Group, which allows to ensure the security and fairness to our players. The company is licensed and regulated in virtue of license number No. 8048/JAZ granted by the Government of Curacao.

To check the additional information about the security, you can visit “About Us” tab.